[Hiring] Customer Support Associate @Libra Solutions

Role Description

We are seeking a Customer Support Associate to join our growing team. In this role, you will serve as the first point of contact for consumers seeking pre-settlement funding, providing exceptional customer service while guiding applicants through the intake process. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced, high-volume call center environment. Experience in medical, healthcare, legal, or financial services is highly preferred, and Spanish-speaking candidates are encouraged to apply.

This is a full-time remote position. Candidates must be based out of Texas and available to work 8am - 5pm CST.

Responsibilities

• Answer approximately 75–80 inbound customer calls per day from consumers interested in applying for pre-settlement funding.
• Provide outstanding customer service while educating consumers about available products and services.
• Accurately collect and document customer information within company systems.
• Guide applicants through the intake and onboarding process while ensuring a positive customer experience.
• Meet or exceed established sales, quality, and productivity goals.
• Demonstrate empathy and professionalism when assisting customers experiencing financial hardship.
• Utilize CRM and other internal systems to maintain accurate records and follow-up activities.
• Collaborate with internal teams to ensure timely processing of customer applications.
• Follow established call scripts, compliance requirements, and company procedures.

Qualifications

• High school diploma or equivalent; some college preferred.
• 1–2 years of experience in a high-volume inbound call center handling approximately 75–80 calls per day.
• Customer service experience within the medical, healthcare, legal, financial services, insurance, or personal injury industries strongly preferred.
• Bilingual in Spanish (preferred but not required).
• Strong verbal and written communication skills with the ability to demonstrate empathy and professionalism.
• Experience using CRM software and online chat platforms.
• Ability to multitask while maintaining accuracy in a fast-paced environment.
• Minimum typing speed of 35 WPM.
• Ability to meet productivity and performance metrics.
• Must successfully pass a background investigation.
• Must be based in Texas and available to work from 8am to 5pm CST daily, Monday - Friday.

Benefits

• Competitive compensation.
• Comprehensive benefits package, including a choice of multiple medical plans.
• Dental, vision, and life insurance.
• 401(k) with generous company match.
• Flexible spending accounts for medical and dependent expenses.
• Time off to recharge.