[Hiring] Customer Support Associate @Foley

Role Description

The Customer Support Associate plays an important role in completing data entry and administrative tasks that support client requests. This position provides timely, accurate, and compliant service through phone, email, and chat. This role is ideal for someone who enjoys focused, performance-driven work, values consistency and structure, and remains patient and professional in a fast-paced environment.

• Make outbound calls to obtain or verify required information.
• Review, process, and verify driver, compliance, and employment documentation.
• Complete an average of 8–10 tasks per hour while maintaining accuracy and attention to detail.
• Conduct employment verifications and collect all required information.
• Accurately document customer interactions and outcomes in CRM systems, including Microsoft Dynamics 365.
• Use phone queues and tools such as Dialpad to manage call volume efficiently.
• Escalate complex issues appropriately and collaborate with internal teams to resolve them.
• Deliver professional, high-quality service that reflects Foley’s commitment to trust and reliability.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or SaaS support experience preferred but not required.
• Experience in a professional, office, or corporate customer service environment is a plus.
• Comfortable using CRM systems, working across multiple platforms, and using phone-based support tools.
• Willing and able to follow established procedures and handle sensitive information with care.

Requirements

• Reliable, self-motivated, and interested in a stable, long-term role.
• Organized and detail-oriented, with a strong commitment to following established processes.
• Able to communicate clearly and professionally, both verbally and in writing.
• Comfortable working in a structured, performance-focused environment.
• Patient and professional when managing multiple priorities or repetitive tasks.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and holidays.
• Wellness programs.
• Employee assistance program.

Company Description

At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer.

As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values — Teammateship, Grit, and Innovation — guide everything we do.