[Hiring] Customer Support Associate @1000007698 Ontario Ltd C/O BET99

Role Description

Reporting into the Customer Support Manager, you will be the first line of contact for all customer inquiries via Live chat and emails.

• Work scheduled hours; being available to answer any incoming emails, Live chat questions, etc.
• Report directly to CS Manager, Operations Manager, and Director of Operations on any ongoing found issues, or training requirements needed.
• Keep Chat times below a 10 min average.
• Reach out directly to customers who’ve messaged in, and need follow up.
• Be available to work on any projects or tasks assigned by the CS Manager, Operations Manager, or Director of Operations.
• Handle Tickets using internal system Zendesk.

Qualifications

• College degree or high school diploma or minimum 1 years' work experience.
• Excellent written and verbal communication skills.
• Bilingual in both French and English written and oral communications an asset.
• Ability to perform well in a fast-paced and dynamic environment.
• Zendesk Experience is preferred.
• Knowledge of sports, online betting, or gaming is preferred.

Requirements

• This role requires full flexibility for availability 24/7 between Monday to Sunday, with all types of shifts (hours will vary) including day shifts, evening shifts, night shifts, and weekend shifts, as per the scheduling completed by management.

Benefits

• Birthday Off – A day off on your birthday.
• Fun & Culture - We foster a fun and inclusive culture where you can connect with your colleagues through social events, team building activities, and volunteer initiatives.