[Hiring] Customer Support Associate @Ring

Role Description

Ring is looking for an organized and self-motivated ECR Specialist to join our Executive Customer Relations Team (ECR). This is a fully remote position based in the UK.

As an ECR Specialist, you will work alongside the Product Reviews, Neighbor Advocacy, Legal, PR, Community, and the Social Media teams at Ring. Working directly with customers, you’ll be expected to respond to highly complex customer cases involving:

• Escalations
• Senior leadership escalations
• Trust and safety issues
• Social media posts
• Amazon Reviews

The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative, and not afraid to take risks.

The operating hours for our support are 8am to 6pm, seven days a week. Successful candidates will work in a rotational shift pattern within these hours. Weekend shifts are shared on a rotating basis across the team, meaning you would typically work one weekend approximately every two months, with time off given in lieu.

Qualifications

• Bachelor's degree or equivalent
• At least two years’ experience in Customer Service or Social Care
• Fluent in Dutch and English
• Experience identifying and resolving complex issues

Requirements

• Successfully reply to complex, fast-moving and unexpected communications challenges
• Respond privately to customer reviews, providing technical insights and recommendations
• Troubleshoot technical issues for Ring customers
• Communicate and collaborate with team members to resolve escalations
• Utilize all available resources to solve problems
• Provide exceptional technical assistance and customer service for highly escalated challenges with care
• Regularly identify and report on noteworthy developments and trends and share those with the appropriate departments
• Work alongside team members and other teams on PR and Communications related issues on social media
• Identify and escalate system errors and other technical issues

Company Description

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information.