[Hiring] Customer Support Associate @Revalize

Role Description

We are looking for a Customer Support Associate to provide superior software support to our clients. This is a full-time position.

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values.
• Provide support for incoming queries and issues related to the company’s proprietary software solutions.
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved.
• Adhere to established customer service and documentation standards.
• Solve and respond to first-level support requests and escalate issues as required.
• Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures.

Qualifications

• Both German and English language proficiency (spoken and written).
• Experience in use of 3D CAD systems.
• Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues.
• Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls.
• Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload).
• Strong interpersonal and communication skills.
• Ability to be consistently productive while working remotely.
• Ability to excel in a high-paced ever-changing environment.

Requirements

• Working knowledge of Salesforce preferred.
• Understanding of networking topologies & protocols.

Benefits

• All your information will be kept confidential according to EEO guidelines.
• If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.
• Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.
• Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.