[Hiring] Customer Support Associate @ltvplus

Role Description

We’re looking for a detail-oriented professional with experience in onboarding, customer success, or operations. Strong English communication, excellent organizational skills, and the ability to lead video calls across multiple counties are essential, along with a reliable internet connection to support daily work.

• Guide new substitutes through Florida compliance and platform onboarding to become ready to work.
• Keep substitutes engaged throughout the onboarding process and reduce drop-off before first shift.
• Host 1:1 meetings and small group sessions to prepare substitutes for success.
• Monitor shift activity, encourage bookings, and ensure substitutes show up prepared and on time.
• Maintain awareness of each ELC-sponsored substitute pool and reinforce expectations tied to those partnerships.
• Identify gaps in engagement or matching and escalate issues proactively.

Qualifications

• Strong written and spoken English.
• Experience in onboarding, customer success, or operations.
• Highly organized with strong follow-up skills.
• Comfortable leading video calls and managing multiple counties simultaneously.
• Reliable internet connection and ability to work 8:00am–5:00pm EST.

Requirements

• A reliable computer (at least with an i5 processor), a stable high-speed internet connection and back up for both.
• A quiet, cozy workspace to handle calls and chats like a pro.
• Flexible with work schedule.

Benefits

• Hiring Budget: $900 USD - $1,000 USD/month
• Full time agent
• Schedule: 8:00am–5:00pm EST