[Hiring] Customer Support Agent @Bosch Group

Role Description

Are you passionate about technology and cars? If so, Bosch Service Solutions is the place for you. Here, you will have the opportunity to work for a leading global motor company, assisting customers who drive automobiles, motorbikes, or use power equipment.

You will provide assistance with questions on the product portfolio, import/export procedures, first-level technical support, complaints, and support with the use of the IoT technologies these vehicles are equipped with, including apps. In this role, you will utilize your language skills in German to provide outstanding customer service and support.

• Manage incoming contacts such as phone calls, emails, and letters from customers.
• Provide information about products, resolve client queries, and explain company policies.
• Serve as a brand ambassador and provide outstanding service to clients.

You bring the passion, and we'll give you the training. This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles, customer support, and internal procedures.

If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team.

Qualifications

• Previous customer service experience is desirable but not essential.
• Strong problem-solving skills and ability to handle customer queries with empathy.
• Positive attitude and willingness to learn.
• People Person - you enjoy working in a collaborative team environment.
• Tech savvy and analytical.
• C2 level in German, Fluency in English. Interviews might be in English or German. Initial training is 100% in English.
• Candidates must be based in Barcelona and hold a NIE number.

Benefits

• Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth.
• Enjoy a full-time position with a long-term contract.
• Work Monday to Friday – Weekends free. This means more time for your adventures. We work 39 hours per week.
• Experience the freedom of a remote work setup that allows you to balance your professional life with your passion for biking and exploring the outdoors.
• Access exclusive employee discounts on Bosch Power Tools and Home Appliances.
• Thrive in a fun, rewarding working environment that encourages creativity and innovation.
• Full training in customer service including automotive product portfolio, customer experience techniques, apps, IOT (Internet of Things) and software.
• Free psychological support in English or Spanish.
• Weekly free fruit in the office to stay refreshed.
• Access to private health insurance at a reduced price under Bosch’s insurance policy.
• Annual Christmas box.
• 32 calendar days of paid holidays per year.

Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units.

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit.