[Hiring] Customer Support Agent @Lisa Russel

Role Description

Are you enthusiastic, dependable, and passionate about helping others? We’re seeking friendly, service-driven individuals to join our growing remote team and support our valued clients. At AO, this is more than a job—it’s a purpose.

In this role, you’ll help families make informed decisions while building trust and delivering meaningful support—all from the comfort of your home.

This position blends customer service with consultative sales:

• Connect with clients who have requested information
• Guide them through their options
• Provide solutions that meet their needs

We approach sales as an extension of customer service—focused on education, trust, and long-term relationships, not pressure:

• No cold calling – clients request information
• No high-pressure sales – service comes first
• Full training and mentorship provided

What You’ll Do:

• Serve as a primary point of contact for client inquiries
• Build relationships through clear, supportive communication
• Educate clients on available benefits and coverage options
• Assist with applications and enrollment
• Maintain a high level of professionalism, empathy, and integrity

Qualifications

• Strong communication and active listening skills
• Positive, professional attitude with a desire to help others
• Self-motivated and able to work independently
• Coachable and open to ongoing development
• Team-oriented mindset in a remote environment
• No prior experience is required—we value attitude, work ethic, and consistency over background

Benefits

• Flexible Schedule + Weekly Pay
• 100% Remote Work
• Ongoing Training & Mentorship
• Comprehensive Benefits
• Career Growth Opportunities

Company Description

We are built on service, stability, and purpose. Our team thrives in a supportive, growth-focused environment where your work directly impacts families—while you build a flexible, long-term career.