[Hiring] Customer Support Agent @Recruiter4you

Role Description

Our client is a fast-growing fintech company seeking Customer Support Agents to join their international team. This is an excellent opportunity for customer-focused professionals with experience in financial services, payments, fintech, cryptocurrency, or banking environments.

You will play a key role in delivering exceptional customer experiences while supporting users with payments, transactions, account-related inquiries, and financial products.

• Provide professional customer support via chat, email, phone, and other digital communication channels.
• Handle customer inquiries efficiently while maintaining high levels of customer satisfaction.
• Investigate and resolve issues relating to accounts, payments, cards, transfers, and transactions.
• Educate customers on products, services, security measures, and self-service tools.
• Escalate complex cases to relevant internal teams when necessary.
• Maintain accurate records of customer interactions using CRM and support platforms.
• Monitor customer feedback and identify opportunities for service improvements.
• Support fraud prevention efforts by identifying suspicious activity and following established procedures.
• Ensure compliance with regulatory requirements, internal policies, AML/KYC standards, and data protection regulations.
• Collaborate with internal teams to ensure a seamless customer experience.
• Contribute to internal documentation and knowledge-sharing initiatives.

Qualifications

• Previous experience within fintech, banking, payments, cryptocurrency, financial services, or a regulated financial environment.
• Strong understanding of payment systems such as SWIFT, SEPA, and ACH.
• Exposure to FX trading, digital payments, or cryptocurrency products is highly desirable.
• Knowledge of AML, KYC, compliance, and financial regulations.
• Experience handling customer inquiries, complaints, and service requests in a professional manner.
• Strong communication skills with excellent written and spoken English.
• Experience using customer support platforms such as Zendesk, Intercom, or similar CRM tools.
• Excellent problem-solving abilities and attention to detail.
• Ability to thrive in a fast-paced, customer-centric environment.
• Strong interpersonal skills with an empathetic and solution-oriented approach.

Requirements

• Additional languages such as Spanish, Arabic, Farsi, German, Tagalog, Hindi, or Portuguese.
• Experience in AI-powered tools and technologies.

Benefits

• Performance-based bonus structure.
• Opportunity to join a rapidly growing fintech business.
• Career development and progression opportunities.
• International and collaborative work environment.
• Exposure to high-level support operations and cross-functional teams.
• Dynamic and innovative company culture.