[Hiring] Customer Support Agent @Enterprise Call Center

Role Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with:

• Questions
• Service requests
• Account needs
• Product support

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications

• High school diploma or GED
• Must be at least 18 years of age
• Authorized to work in the United States
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
• Ability to follow detailed processes and meet performance expectations
• Strong communication and active listening skills
• Comfortable navigating computer applications and web-based tools
• Ability to work independently and remain accountable to schedules

Preferred:

• Prior call center or customer service experience
• Bilingual (Spanish/English) preferred but not required
• Familiarity with phone-based or computer-based support environments

Requirements

This role requires completion of a multi-step onboarding process, including:

• Client-specific assessments
• A basic background check
• Participation in a certification course before servicing begins

Benefits

• Flexible scheduling options after certification
• Paid training following successful client certification
• W2 employment structure with payroll, protections, and stability
• Paid time off and optional supplemental insurance (Aflac)
• Household telehealth access through MDLive
• Access to performance-based incentives
• Career advancement pathways into support, QA, and leadership roles
• All applicant information is kept confidential under EEO guidelines

Company Description

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model. As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.