[Hiring] Customer Support Agent @Impact Brands, LLC

Role Description

Join us as a remote customer support agent and let’s impact billions together!

• Call Control & Resolution: Lead customer interactions efficiently while maintaining a professional, empathetic tone.
• Retention: Identify at-risk customers and apply problem-solving strategies to reduce churn.
• Sales & Upselling: Analyze customer needs to recommend relevant products and services, meeting team growth targets.
• Documentation: Document customer records to ensure a seamless experience.
• Conflict Resolution: Address complex service issues with a positive, solutions-oriented approach.
• And other tasks.

Qualifications

• Proven track record in sales, retention, or a metrics-driven customer service environment.
• Native-level English (written and verbal) with a strong professional phone presence.
• Proficient in CRM software and standard office applications.
• Ability to multitask and navigate diverse customer personalities in a fast-paced setting.
• Previous experience in the Medical or Healthcare sectors is highly preferred.
• Availability to work weekends.

Requirements

• Base salary of $600 per month.

Benefits

• Remote work: Fully remote organization, allowing you to work from any location.
• More free time: Enjoy 15+ Working Days of Holidays to recharge and relax from work.
• Internet subsidy: Additional budget for high-speed internet to ensure seamless communication.
• Health and wellness budget: Investment in your health is actively supported.
• Birthday Gift: Additional time-off to celebrate your special day.
• Team spirit: Regular team-building activities and engaging online events.
• Professional growth: Opportunities for career advancement based on your contributions.
• Volunteering: 2 paid days each year towards personal growth and community impact.
• Permanent contract: Stability with long-term growth opportunities.
• Global flatwork culture: Influence the company and foster collaboration across borders.
• A whole bunch of other benefits.