[Hiring] Customer Support Advocate @Taskrabbit

Role Description

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

What You'll Work On:

• Customer Obsessed:
  • Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
  • Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
  • Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.
• Insight/Metrics Driven:
  • Understand customer needs and preferences through direct interactions and feedback.
  • Use feedback to make informed decisions aimed at improving customer satisfaction.
  • Spot trends in customer inquiries and behavior to better anticipate their needs.
  • Regularly assess and adapt your approach to ensure a positive customer experience.
• Trusted Resource:
  • Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
  • Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
  • Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

Qualifications

• Minimum of 1 year of experience in a customer service role.
• Experience handling email, chat, messaging and phone interactions.
• Fluency in English and Spanish is required.
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top-notch service.

Compensation & Benefits

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 82,800 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

• Taskrabbit is a Hybrid Company.
• We value flexibility and choice but also stay committed to regular in-person connection.
• The People: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams.
• The Diverse Culture: We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate.
• The Perks: Employer-paid health insurance, 401k match with immediate vesting for US based employees, generous and flexible time off, product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.

Taskrabbit’s Commitment to Diversity and Inclusion

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.