[Hiring] Customer Success Representative I @Lamb Weston

Role Description

Acquires sales skills and product knowledge to perform entry level sales activities at the store level (merchandising, displays, set-ups, order writing, distribution, stock management) or to support account sales (preparing background sales call information/research and follow up). Typically calls on and makes recommendations to grocery supervisors and small, local customers or works with experienced sales representatives on account or operator sales within assigned geography. May call on prospects to enhance business development.

Key Responsibilities

• Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information.
• Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales.
• Maintain accurate customer and operator data in Salesforce.
• Drive retention through proactive engagement, post-sale loyalty tactics, and win-back efforts.
• Identify early churn risks and represent the voice of the customer to improve the end-to-end customer experience.

Field & Marketing Support

• Support Sales with pre-call preparation, insights, presentations, pricing guidance, samples, and menu inspiration.
• Partner with Marketing on campaigns, field-ready materials, and innovation launches with follow-up.
• Act as a connector across teams to drive alignment and solution-focused execution.

Distribution Support

• Support distributor and operator partnerships through collaboration, training, and education.
• Enable growth through promotions, innovation support, insights, and operational coordination.
• Provide foodshow support when needed to help drive engagement and execution.

Qualifications

• Bachelor’s degree in business, Marketing, or a related field preferred.
• 1–2 years of related sales or customer-facing experience in the foodservice industry.
• An understanding of Microsoft Office Suite, CRM platforms, and Canva; comfortable learning and using new technologies.
• Strong written and verbal communication skills with the ability to influence and negotiate; fluency in English required, bilingual or multilingual skills a plus.
• Demonstrated business and financial management skills with a strategic, results-oriented mindset.
• Proven customer-centric approach with a strong focus on delivering an exceptional customer experience.
• Travel is up to 15% (local with occasional overnight).

Benefits

• Health Insurance Benefits - Medical, Dental, Vision.
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts.
• Well-being programs including companywide events and a wellness incentive program.
• Paid Time Off.
• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance.
• Family-Friendly Employee events.
• Employee Assistance Program services – mental health and other concierge type services.