[Hiring] Customer Success - Renewals @Sleek

Role Description

We are looking for a Customer Success - Renewals person who is excited about the below Mission and Outcome.

• Mission: The main mission is to help Sleek achieve its revenue target by renewing all services in our existing clientele.
• Outcomes:
  • Achieve renewal rate targets on a monthly basis, along with CSAT targets.
  • Conduct detailed investigations into the customer’s end-to-end interactions with Sleek, working cross-functionally with relevant departments to drive resolution.
  • Ensure a high level of customer satisfaction that supports trust, retention, and a seamless renewal.
  • Achieve cash collection targets on a monthly basis through renewal, upsell, and upgrades.
  • Have a good understanding of own pipeline, track it in a data-driven manner, prioritise ticket resolution to drive monthly targets.
  • Collaborate with cross-functional teams (accounting, corpsec, product, data) to improve renewal processes, share best practices with the team, and be proactive in nature.

Qualifications

• Minimum of 8 years experience as Sales, Account Management, or Customer Success, in a role carrying sales target and customer-facing abilities.
• Located in Singapore or in the Philippines.

Requirements

• Experience working with SMEs, startups, fast-paced setups in the Singapore market.
• Exposure to different cultures because Sleek clients are from all over the world.
• Ability to resolve issues by collaborating internally and externally.
• Familiar with Tableau, Zendesk, HubSpot.
• Experience handling complex customers and troubleshooting/escalations.
• Proactive to take up new projects to completion.

Benefits

• Humility and kindness: A culture of not taking ourselves too seriously and being able to laugh.
• Flexibility: Work from home and the option to work fully remote from anywhere in the world for 1 month each year.
• Financial benefits: Competitive market salaries, generous paid time off, and eligibility for employee share ownership plan.
• Personal growth: Responsibility and autonomy, with access to internal and external training programmes.

Company Description

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia, and the UK. We have around 500 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes, and LinkedIn as one of the fastest growing companies in Asia.