[Hiring] Customer Success Partner @Evio

Role Description

One of Evio’s core product offerings is Evio Insights, comprised of actionable, plan-driven real-world evidence (RWE) projects to create clinical and financial impact for health plan customers and their members. Evio’s team of pharmacists and researchers use RWE to produce practical insights that help health plans make better decisions, improve outcomes, and manage the cost of high-impact medications.

Our work is delivered via research manuscripts and playbooks that translate evidence into clear, actionable strategies to create near-term value for health plans. These strategies could include:

• Coverage approaches
• Pharmaceutical contracting strategies
• Patient-targeting parameters to improve outcomes and decrease costs

In this customer success role, you will serve as the key connection point between Evio and our customers, helping ensure our insights are relevant, adopted, and delivering real impact. You’ll work closely with health plans to:

• Solicit and shape research priorities
• Guide and advise on implementation of insights
• Measure the value created

Your work will directly influence how customers apply evidence to improve care and affordability.

What you’ll do:

• Serve as a strategic partner and liaison between Evio and our health plan customers, ensuring the success of Evio Insights for customers.
• Maintain a strong grasp of customer-level priorities, information gaps, local market dynamics, and customer-PBM dynamics to shape RWE project ideas.
• Collaborate with the research team to ensure RWE study outputs align with customers’ needs and generate practical, usable insights.
• Own customer-level operationalization strategy and execution, including developing customer-specific implementation plans.
• Collaborate with Evio research and analytics teams to evaluate the impact of adoption.
• Lead efforts to share best practices among customers, such as convening user forums and other customer engagement opportunities.
• Track and report on adoption and outcomes across customers.
• Contribute to continuous improvement of Evio Insights by representing customer perspectives.
• Partner with Evio’s pharmaceutical contracting team to use RWE insights to drive contracting strategies.

Qualifications

• Bachelor of Pharmacy (B.S. Pharm.) with Residency, or Doctor of Pharmacy (Pharm.D.) degree
• A current and unrestricted pharmacist license in at least one state
• 8+ years of health plan pharmacy and medical benefit experience with deep current expertise in:
  • Pharmacy and medical benefit design and management
  • Evidenced-based formulary, medical policy, and utilization management (UM) development and implementation
  • Pharmaceutical contracting (e.g. rebates, warranties) related to formularies, medical policies, and UM
  • Knowledge of pharmacy benefit manager (PBM) operations
  • Strong clinical evidence appraisal skills and ability to interpret data

Requirements

• Effective at building relationships with both internal teammates and external customers and stakeholders
• Founders’ mentality: takes initiative and moves ideas forward
• Consensus builder: inspires customers to “yes” and drives solutions
• Resilient and pragmatic: navigates ambiguity with a practical, solutions-focused mindset
• Outcomes obsessed: prioritizes, independently problem solves, and sees projects through to the end
• Exceptional implementor and communicator: writes crisp, repeatable implementation plans/checklists
• Customer empathy: understands the challenges health customers face

Benefits

• Great Health Insurance - The company pays 100% of medical, dental, and vision premiums for teammates, and 50% for dependents.
• 401K Match - Evio matches 100% of teammate contribution up to 5% of salary, subject to IRS limits.
• Time Off - Flexible vacation policy with no minimum or maximum amount of vacation allowed per year.
• Parental Leave - Generous paid leave for new parents (includes birth and non-birth parents).