[Hiring] Customer Success Onboarding Advisor @Booksy

Role Description

Your career as a Customer Success Onboarding Advisor at Booksy will place you at the forefront of our new B2B clients’ journey, empowering them to thrive from the very first day of their subscription. You will play a crucial role in their success by ensuring they secure their initial bookings within the first 30 days.

This is a high-engagement role that requires you to be proactive and build strong relationships with B2B clients for the US market. You will provide expert guidance, anticipate challenges, and address objections with confidence, clearly demonstrating the value of our platform. Your ability to listen, solve problems, and offer creative solutions will have a direct impact on their success.

The people you’ll enjoy working with and the areas where you’ll make an impact:

• Ensure successful account activation.
• Deliver training sessions to new clients following the sale.
• Help clients set up their Booksy account according to their specific needs.
• Provide regular follow-up and support throughout the first month of their subscription.

Qualifications

• Experience in Onboarding, Customer Success, Sales or similar roles.
• Customer-oriented with excellent listening, persuasion, and speaking skills.
• Fluent in both English and Spanish.
• Meticulous and organized, enabling quick and effective responses to customer needs.
• Experience reaching out proactively via phone, email, or WhatsApp to drive activation milestones.
• Positive and proactive attitude, commitment, and ownership of work. Team player.
• Deliver expert-level guidance on application functionality.
• Knowledge of solutions such as Salesforce/Google Suite is an asset.

Benefits

• Remote work with $50/month home phone/internet reimbursement.
• Comprehensive health, dental, and vision coverage with UHC.
• Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000.
• FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus.
• Accident/Hospital/Critical Illness voluntary plans available.
• 401k - 50% match up to 8% of contributions paid annually/3-year vesting period.
• PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over).
• 12 Holidays observed.
• Parental Leave - 12 weeks of paid leave.
• EAP (Employee Assistance Program).
• Voluntary Pet Insurance through Fetch.
• Financial wellness tools through SoFi and Ladder.
• Discounts via Perkspot.
• Booksy benefit $50 per month to use on services in our app.

Company Description

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritizing your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.