[Hiring] Customer Success Onboarding Advisor @Booksy

Role Description

Behind every booking is a business someone built from scratch. In this role, you will protect that business by helping beauty and wellness professionals unlock the full potential of Booksy from day one. Your primary mission is to get new B2B clients fully operational and winning within their first 30 days.

You will build strong, consultative relationships with entrepreneurs, moving beyond basic tech support to become a trusted advisor who helps them eliminate administrative chaos.

• Delivering expert training sessions that make platform setup seamless for new providers.
• Reaching out proactively via phone, email, and WhatsApp to keep clients on track for key activation milestones.
• Troubleshooting implementation challenges confidently while maintaining a "People First" approach.
• Acting as a core functional expert, helping non-technical business owners understand our ecosystem easily.

Qualifications

• A track record of managing and onboarding B2B clients, preferably within a SaaS, tech, or fast-paced customer success environment.
• The ability to cut through the noise, spot a customer's true operational pain point, and explain solutions clearly.
• Excellent relationship-building skills that resonate with independent business owners.
• Fluency in English (advanced conversational) to coordinate across our international markets.
• Experience navigating Salesforce or Google Suite to track client health metrics efficiently.

Benefits

• The Flexoh Plan: Use up to 30% of your gross salary tax-free for transport, nursery, restaurant cards, or training.
• Wellbeing Credits: 100% company-paid private health and dental insurance (AEGON) plus €240/year to spend on the Worksmile platform.
• Mental Health Support: Subsidized sessions with a Booksy Psychologist.
• Time for You: 23 working days of holiday, 14 bank holidays, and your birthday off to celebrate your way.
• Growth & Beauty: Online English training with Speexx and €50/month to spend on the Booksy app.

Company Description

We power the businesses behind every booking. With over 380,000 beauty and wellness providers globally and millions of clients using our marketplace, we build the tools that let entrepreneurs thrive. We are a remote-first scale-up where ownership is expected, trust is given, and impact is visible every single day.

We work in a highly creative and diverse industry, so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected] so we can best support you.

Think of our AI tool as a smart assistant for our recruitment team. Its job is to help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same automated review to help us spot skills that match the role—but real people make the decisions. Our recruiters and hiring managers handle every final call. We regularly audit our tools to keep things fair, ethical, and compliant with data protection laws. You can always ask how AI was used in your application—it won’t affect your chances in any way.