[Hiring] Customer Success Manager, Strategic @Vanta

Role Description

As Vanta's Customer Success Manager, Strategic, you will serve as a trusted advisor to Vanta's largest and most complex customers—organizations with 10,000+ employees navigating sophisticated security and compliance landscapes. Unlike traditional CSM roles managing 20-30 accounts, you'll own a focused book of 5-10 strategic accounts, driving deep customer relationships, multi-quarter projects, and high-impact business outcomes.

The Strategic CS team plays a defining role in proving Vanta can serve the enterprise at scale. You'll partner closely with Strategic Account Executives and Account Managers to execute land and expand strategies, manage complex implementations, and guide executive stakeholders through their GRC program maturity journeys.

What you’ll do as a Customer Success Manager, Strategic at Vanta:

• Serve as the primary trusted advisor for 5-10 of Vanta's most strategic customers, each with 10,000+ employees and highly complex organizational structures.
• Lead enterprise-scale implementations, configurations, and optimizations of Vanta's Trust Management Platform across multi-business-unit, multi-geography organizations.
• Build and maintain deep, multi-threaded executive relationships with CISOs, CIOs, Chief Compliance Officers, and other C-level stakeholders.
• Partner closely with Strategic Account Executives and Account Managers to identify expansion opportunities, develop account growth strategies, and execute on land and expand motions.
• Manage complex, multi-quarter projects that require coordination across customer teams, Vanta cross-functional partners, and external stakeholders.
• Provide expert guidance on security best practices and compliance standards (SOC 2, ISO 27001, HIPAA, GDPR, etc.) tailored to large enterprise environments.
• Drive strategic Executive Business Reviews (EBRs) and value realization conversations that align Vanta's capabilities with customer business outcomes and ROI.
• Act as the voice of strategic customers to Vanta's product development teams, synthesizing feedback and influencing product roadmap priorities.
• Proactively identify risks, develop mitigation strategies, and ensure long-term retention and customer advocacy.
• Collaborate with Solutions Engineering, GRC SMEs, Support, and Product teams to deliver world-class customer experiences.

Qualifications

• 10+ years of experience as a Customer Success Manager, Account Manager, or similar customer-facing role for a SaaS company.
• Proven track record managing strategic or key accounts, with experience supporting customers with 10,000+ employees.
• Experience managing a focused book of business (5-10 strategic accounts), not high-volume account management.
• Demonstrated expertise in land and expand motions, working collaboratively with sales teams to identify and execute on growth opportunities within existing accounts.
• Strong project management skills, with experience coordinating complex, multi-quarter initiatives across multiple stakeholders.
• Executive presence and ability to build trusted relationships with C-level stakeholders, including CISOs, CIOs, and Chief Compliance Officers.
• Experience handling complex onboarding, implementation, adoption, value realization, and renewal strategy for enterprise customers.
• Self-starter with the ability to work autonomously in ambiguous, fast-paced environments.
• Track record of being metrics and data-driven, with clear examples of driving customer health and business outcomes.
• Experience running strategic Executive Business Reviews (EBRs) and value realization conversations with executive stakeholders.
• Ability to navigate complex, multi-stakeholder organizations and align diverse groups around common goals.
• Strong problem-solving skills and a bias for action, with the ability to get creative and roll with ambiguity.
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Benefits

• Industry-competitive salary and equity.
• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans.
• 16 weeks paid Parental Leave for all new parents.
• Health & wellness stipend.
• Remote workspace, internet, and cellphone stipend.
• Commuter benefits for team members who report to the SF and NYC office.
• Family planning benefits.
• Matching 401(k) contribution with immediate vesting.
• Flexible PTO policy, plus 80 hours of Sick Time.
• 11 company-paid holidays.
• Virtual team building activities, lunch and learns, and other company-wide events!
• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney.