[Hiring] Customer Success Manager, SMB @Beyond

Role Description

As our CSM, SMB, you’ll be responsible for:

• Making pricing recommendations on behalf of our users at the portfolio and listing level by running and analyzing advanced reports
• Assisting partners in solving revenue strategy-related issues via email and zoom
• Securing annual subscription renewals and upsell opportunities
• Monitoring and reporting on the revenue health and risk of accounts
• Assisting partners in solving technical and strategy related issues
• Providing best practices and proactive outreach to partners to ensure they are on their journey to success
• Maintaining a deep understanding of Beyond’s suite of products
• Working with cross-functional teams to drive better collaboration and customer experience
• Being the voice of the customer back to our Product organization, communicating trending customer feedback and ideas
• Driving customer adoption, retention, and satisfaction for Lighthouse book of accounts
• Working with a team to manage a portfolio of approximately 300-350 accounts

Qualifications

• 2+ years of experience in customer success
• Previous experience supporting US customers in any US time zone
• Comfortable working the Pacific Time Zone shift (8:30pm-5:30am IST)
• Experience analyzing data/spotting trends and actioning
• Experience communicating difficult, technical concepts professionally and thoughtfully
• Experience balancing multiple tasks and customer needs simultaneously
• Ability to prioritize your workday independently
• Ability to handle working in a fast-paced work environment
• Experience working with software or the ability to learn a wide variety of tools
• Clear, concise, and effective written and oral communication skills
• Experience working remotely preferred
• Familiarity with Property Management Systems and/or the vacation rental market is a bonus
• Revenue management experience is a bonus
• Experience working in a SaaS company or global company is a bonus

Benefits

• Stock options
• Unlimited PTO
• Private health insurance
• And more!

Company Values

We are serious about our core values:

• We Care
• We Are On the Same Team
• We Inspire Trust
• We Go Beyond
• We Ship It
• We're Curious