[Hiring] Customer Success Manager/Onboarding Manager @Coconut

Role Description

We’re currently looking for top talent to fill the role below:

• Role: Customer Success Manager/Onboarding Manager
• Monthly Rate: $1250 - 2150/month
• Availability: Full-time - 40 hours/week
• Time Zone: Eastern Time

To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form.

What to Prepare:

• English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check.
• Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️
• 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.

Qualifications

• Strong organizational skills and attention to detail.
• Technically curious and comfortable learning new software quickly.
• Able to navigate basic CRM/admin workflows, integrations, API or OAuth-style setup steps, and customer configuration processes.
• Able to translate technical concepts for non-technical customers.
• Calm and confident in customer-facing situations, including when troubleshooting in real time.
• Comfortable with CRM and workflow tools such as GoHighLevel, Notion, Slack, Loom, and Google Workspace.
• Experience with trades, home services, field service software, ServiceTitan, Jobber, Housecall Pro, AccuLynx, or similar tools is a strong plus.
• Comfortable operating in a fast-moving startup environment where processes are still being built and refined.

Requirements

• 2-4 years of experience in SaaS onboarding/implementation/customer success/account management, support, or technical customer-facing roles.
• Comfortable running live customer calls and screen shares.
• Strong written and verbal communication.

Benefits

• ✅ Competitive Salary – We recognize your skills and experience with a great compensation package.
• ✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
• ✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
• ✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year.
• ✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
• ✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
• ✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind.
• ✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
• ✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
• ✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
• ✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Some benefits may vary. Full details will be provided during the onboarding process.