[Hiring] Customer Success Manager, Major Accounts @Fullpath

Role Description

We are looking for a skilled Customer Success Manager to join our Major Accounts team and make a significant impact on our CS department and the company's success! As a Customer Success Manager of Major Accounts, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes.

This is a remote position with limited travel requirements and reports to the Associate Director of Major Accounts.

What you will be responsible for:

• Building the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as needed
• Executing a framework to communicate ROI proactively - identifying risks and minimize churn
• Analyzing our customers' performance based on data and working with the customers to optimize success
• Influencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
• Collaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunities
• Understanding our customers’ business models and industries to best position adaptive insights to support their business goals

Qualifications

• Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs
• Experience in digital advertising with Google AdWords and Facebook Advertising
• High level of competency working with data to drive business focus and decision-making
• Ability to build and implement follow-up processes
• Experience working with CRM systems
• Independent problem-solving skills and adaptivity to change
• Excellent verbal and written communication skills
• Strong work ethic and high energy levels
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication

Benefits

• Competitive compensation & comprehensive benefits—because your well-being matters
• Flexible, family-friendly environment that supports work-life balance
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
• Fast-paced startup culture with endless opportunities for learning, growth, and ownership
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured
• Join us in shaping the future of automotive retail—we’re just getting started
• Annual base starting salary: $80,000 - $88,000, depending on experience and other qualifications of the successful candidate. On target earnings (base + variable) up to $118,000
• Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match