[Hiring] Customer Success Manager II @Calendly

Role Description

We are looking for a Customer Success Manager II who will bring a proactive, growth-oriented mindset and a passion for helping customers get real value out of Calendly. You'll report to the Senior Manager, Customer Success and will be responsible for managing a high-volume portfolio of accounts, driving product adoption, and owning renewals.

• Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment, balancing efficiency with personalized customer engagement.
• Drive renewals as a core priority, using usage data and automation to efficiently assess risk and likelihood to renew across a large book of business.
• Understand and navigate complex customer environments to uncover expansion opportunities across multiple business units and stakeholders.
• Deliver a consistent, scalable customer experience across a high-volume portfolio by leveraging playbooks, automation, and data signals to proactively identify risk and expansion opportunities.
• Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction.

Qualifications

• 2-3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG environment.
• Proven track record of owning and driving renewals across a high-volume book of business, with experience supporting customers who have multi-team or multi-product usage.
• Skilled in analyzing customer data to drive strategic outcomes and uncover trends that inform proactive engagement.
• Confident with tools like Salesforce, Gainsight, DocuSign, and other CS systems; dedicated to keeping internal systems up-to-date and accurate across a high-volume book of business.
• Able to work independently on most customer scenarios, collaborate effectively with cross-functional teams, and contribute to team best practices and process improvements.
• Excellent communicator with strong business acumen and a sharp eye for balancing customer satisfaction and company goals.
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time.

Requirements

• Tier 1 Salary Hiring Range: $95,605 — $109,262 USD
• Tier 2 Salary Hiring Range: $87,638 — $100,157 USD
• Tier 3 Salary Hiring Range: $79,670 — $91,052 USD
• The ranges listed above are the expected annual base salary for this role, subject to change.
• Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.
• This role may require occasional travel for company events, team collaboration, or offsites.

Benefits

• Competitive benefits package.
• Top Performer Bonus program (or Sales incentive).
• Equity awards.