[Hiring] Customer Success Manager - Healthcare Risk Adjustment @Reveleer

Role Description

As a Customer Success Manager, Healthcare Risk Adjustment, you will play a key role in driving customer goals, business transformation, and revenue expansion by ensuring the engagement, success, and growth of Reveleer's customers across your assigned book of business. The Customer Success Manager will ensure Reveleer customers successfully adopt the platform with a positive experience, driving growth for Reveleer through renewals and expansion.

• The Customer Success Manager, Risk Adjustment will work to build long-term, strategic, executive-level partnerships with high-revenue, high level of complexity customers specifically within the ACA HHS CMS RADV Initial Validation Audit.
• You will work across your assigned book of business to understand your customer's value drivers, business goals, workflows, organizational structures, and requirements.
• As the primary point of contact, you will work to ensure the customer's successful adoption of the Reveleer platform technology while simultaneously ensuring successful project outcomes through cross-functional collaboration with Operations, Product, Analytics and Engineering teams.
• Engage with customers daily - through scheduled meetings, emails, ad-hoc calls as requested.
• Proactive daily knowledge of customer's reporting and alignment to service level agreements and ability to share gap closing plans.
• Indepth knowledge of CMS Regulatory requirements for solutions provided by Reveleer.
• You will work closely with senior leadership to identify, track and drive resolution for critical project issues, ensuring escalations are clearly defined, prioritized, and managed closely to produce results that align with the customer's business needs.
• Develop a deep understanding of Reveleer's platform and service offerings to offer consultative support, share best practices, drive expansion, and promote retention.
• Utilize Gainsight to create success plans, monitor customer health and document progress towards defined program goals and milestones.
• Participates in departmental and organizational meetings regularly to communicate major milestones, conduct business reviews, create executive summaries and other communication methods as required to present across internal audiences including senior leadership and C-Suite.

Qualifications

• Bachelor's Degree preferred or equivalent work experience required.
• 5+ years' experience working within a Health Plan and/or experience in a customer-facing vendor management role, managing Risk Adjustment/specific to RADV lines of business, or other relevant healthcare experience.
• Minimum two years' experience working in account management within HHS RADV Initial Validation Audit.
• Significant experience in presenting detailed reports, gap closing plans and project plan dependencies to Sr Level Customer contacts.
• Strong Project Management skills with demonstrated ability to manage and track multiple customer requests, issues and project plans.
• Self-motivated, team player with exceptional organizational, presentation and communication skills, both written and verbal.
• Track record of performing in agile, SaaS based environments with high levels of professionalism and interpersonal savvy in high-stress situations.
• Proficiency with MS Office, advanced proficiency in Excel.

Benefits

• Competitive salary
• Medical, Dental and Vision benefits
• 401k match
• Generous PTO plan