[Hiring] Customer Success Manager @Constructor

Role Description

As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.

• Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results.
• Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments.
• Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful.
• Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources.
• Fielding and troubleshooting customer support requests.
• Creating and updating customer documentation and training materials as needed.
• Always looking for new ways you can make our integration process more robust and make customers feel even more successful.

Qualifications

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting.
• Excellent communication and interpersonal skills.
• Know what an API is and have interacted with them before.
• Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas.
• Ability to convince and motivate those around you to do what you know is right.
• Enjoy interacting with customers and solving new problems daily.
• Ability and desire to learn quickly, think outside the box, and come up with solutions to problems.

Requirements

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting.
• Excellent communication and interpersonal skills.
• Know what an API is and have interacted with them before.
• Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas.
• Ability to convince and motivate those around you to do what you know is right.
• Enjoy interacting with customers and solving new problems daily.
• Ability and desire to learn quickly, think outside the box, and come up with solutions to problems.

Company Description

Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit.

• Our search engine is entirely invented in-house utilizing transformers and generative LLMs.
• We use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents.
• Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market.
• Our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages.
• Used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco.
• Founded in 2019 by Eli Finkelshteyn and Dan McCormick who still lead the company today.