[Hiring] Customer Success Manager @Clubessential Holdings

Role Description

The foreUP sales organization is looking for a passionate Customer Success Manager who will partner and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your assigned clients and educating customers on new solutions. You will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client’s needs.

The Customer Success Manager (CSM) owns the business relationship with our valued customers. The CSM is motivated and rewarded by:

• Driving client retention
• Driving enhanced business solutions
• Identifying opportunities to extend products and services into the client account

The desired outcomes that a CSM will be measured by include:

• Increased retention and satisfaction rates
• Increased utilization of additional products and services (adoption)
• Increase in overall lifetime value of each account

Some of the things you'll do:

• Operate as a key point of contact for your assigned customers
• Maintain and develop existing customer relationships
• Advise customers on how to best utilize their solutions and update on new solutions as they become available
• Identify and grow sales opportunities within assigned territory
• Meet and exceed your sales quota and client retention goals
• Record all activity in our customer relationship management database
• Execute on strategies developed and communicated by sales management

Qualifications

• 3+ years of relevant sales experience
• Bachelor’s Degree preferred
• Proven account management and sales experience or other relevant experience
• Demonstrate ability to communicate and influence verbally and in writing
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Technology savvy
• Effective time management and project management skills
• Ability to work independently in a fast-paced environment with changing priorities

Working arrangements

Fully Remote in United States of America: You can work fully remote in this position, provided you have eligible working rights in United States of America and do not require sponsorship.

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Got questions? You can email us at [email protected].

Equal Opportunity Employer

Xplor/foreUP is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Salary Information

Xplor/foreUP maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.