[Hiring] Customer Success Manager @Keebler Health

Role Description

Keebler Health is building the operating system for value-based care. Our mission is to help risk-bearing healthcare organizations thrive in value-based arrangements by unlocking the full power of their data. We empower leading primary care groups, ACOs, and health plans to act on real-time insights that improve outcomes, reduce costs, and fuel sustainable growth.

We are looking for a Customer Success Manager to be the face of Keebler Health for our customers. You will own the relationship, act as the customer’s advocate inside our company, and make sure they see real value from the platform and want to grow with us. You will work closely with our Implementation team, who own the technical build, while you stay the person the customer knows and trusts from the late stages of the sale through go-live and the long-term partnership that follows.

This is a US-based remote position. We have a strong preference for candidates based in North Carolina or New York, where our team hubs are.

Qualifications

• 3-5+ years in customer success, account management, or another customer-facing role, ideally in software.
• A track record of owning customer relationships and growing or renewing accounts, with measurable results.
• Sales skills: comfortable running a commercial conversation, spotting an opening, and asking for the next step.
• Credibility with senior customers and the confidence to have difficult conversations.
• Strong organization and the ability to juggle competing priorities across several accounts without dropping the ball.
• Ability to work with technical and non-technical teams without direct authority.
• Strong written and verbal communication skills.
• Comfortable working in an early-stage or rapidly changing environment.
• Value-based care or healthcare technology experience is a nice to have, not a requirement.

Requirements

• Own the relationship for your portfolio of accounts, from late-stage sales through onboarding and ongoing partnership.
• Join late-stage sales conversations to help set realistic expectations before contract signature.
• Build trusted relationships with executive, clinical, operational, and technical stakeholders.
• Be the customer’s advocate inside Keebler Health, ensuring their needs, feedback, and concerns reach relevant teams.
• Understand each customer’s goals, challenges, and measures of success.
• Develop account plans, stakeholder maps, and communication rhythms for each account.
• Lead regular business reviews, executive check-ins, and planning conversations.
• Be a key part of renewals, helping customers maximize their relationship with us.
• Monitor account health and address risks, gaps, and opportunities proactively.
• Balance competing priorities across several customers.
• Manage requests, issues, and escalations through to resolution.
• Set honest expectations with customers about timing and scope.
• Keep commitments visible to avoid important details falling through the cracks.
• Hold stakeholders accountable while maintaining strong working relationships.
• Partner with the Implementation team through onboarding for a smooth transition to ongoing account management.
• Drive adoption across practices and user groups.
• Share structured customer feedback and contribute to customer success processes and playbooks.

Benefits

• Competitive salary, equity options, and benefits package.
• A fast-paced, innovative environment.
• Professional growth and development opportunities.
• A collaborative and supportive team culture.
• The chance to shape a foundational role and make a meaningful impact on the healthcare industry.