[Hiring] Customer Success Manager @Opal

Role Description

The Customer Success Manager is part of a smart, gritty, and passionate team of value- and customer-focused players. This role owns the customer relationship and leads strategic conversations with some of the biggest brands in the world to understand their business, objectives, and success criteria. Customer success at Opal is value realization. You do not stop at what a customer asks; you ask why, find the problem underneath, and help them solve what is really holding their business back.

As the primary customer contact post-sale, this role will be responsible for:

• Driving the implementation of Opal.
• Ensuring high and sustained platform adoption and renewal.
• Developing account strategies to ensure Opal is demonstrating value that leads to growth and expansion opportunities.
• Creating Opal customer advocates.

Qualifications

• 2 to 4 years of experience in an enterprise customer success or similar role, preferably in the Marketing, Technology, or SaaS industries.
• Experience in delivering and implementing SaaS solutions for enterprise customers.
• Proven results in meeting customer retention and expansion goals.
• Ability to talk about user data as it relates to customer adoption and tie to customers' desired outcomes.
• A proactive, intentional approach towards handling strategic customer communication and challenges.
• Curiosity, and the willingness to hold a position when a customer pushes back to better their outcomes.
• Experience using AI tools in daily work, with the judgment to direct them and check their output.
• Solid understanding of the marketing industry tech stack and potential vulnerabilities.
• Excellent written and verbal communication skills, including presenting in-person and remotely to a diverse range of stakeholders, including C-Suite.
• Ability to build relationships beyond your day-to-day contacts and find a way up the ladder to the leaders who rely on Opal's output.
• Proven ability to work and succeed in a fast-paced, changing environment.
• Exceptional project management skills including time management, task organization, and prioritization.
• Demonstrated success working with internal, cross-functional teams.
• A creative and steadfast approach to problem-solving on the fly.
• Natural alignment with Opal's Values: Steadfast, Polish, Helpful, Empathetic, Intentional, Creative, and Passionate.
• Demonstrated ability to work effectively with individuals from diverse communities and cultures.

Requirements

• Undergraduate degree or equivalent experience required; advanced degree in a related field a plus.

Benefits

• Competitive, market-leading compensation package, including stock options.
• 100% company-paid Medical/Rx, Dental, and Vision Insurance for employees (plus company-subsidized dependent coverage).
• Employer funded Health Savings Account (HSA).
• Flexible Spending Accounts (FSA) for Health, Dependent Care, Commuter, Parking.
• Company-paid Life/AD&D, Short and Long Term Disability Insurance (with voluntary buy-up options).
• Unlimited Paid Time Vacation, Paid Sick Time, and 21 Paid Company Holidays.
• Paid Parental Leave & Back-to-Work Program.
• 401(k) and Roth Retirement Plans.
• Company-sponsored outreach & activity programs.

Company Description

Opal is a remote-first company and we pride ourselves on a scrappy, collaborative culture where every leader is hands-on, data-driven, and passionate about delivering exceptional customer experiences.

Our platform is designed for marketing and communications teams, providing a single source-of-truth, connecting strategic planning and day-to-day execution. With real-time visibility and seamless collaboration tools, Opal helps teams stay aligned and agile.

Visit workwithopal.com to see why top brands like Target, Starbucks, and General Motors rely on Opal.

Compensation

The expected on-target earnings (OTE) range for this role is $100,000–$130,000 annually, inclusive of base salary and variable commission compensation.