[Hiring] Customer Success Manager @Flexspring

Role Description

As an Account Manager at Flexspring, you will serve as a trusted partner to customers after implementation, ensuring they realize ongoing value from our integration solutions. You will own relationships across your book of business, balancing customer advocacy with commercial responsibility to drive renewals, expansion, and long-term partnerships. This role sits at the intersection of customer success, business growth, and integration expertise. You will work closely with customers and internal teams to align business goals, promote adoption, and translate integration outcomes into measurable value.

What You’ll Do

• Own the end-to-end renewal process for your accounts, proactively managing risk and driving high retention.
• Identify and execute upsell and expansion opportunities by aligning customer needs with additional integrations and services.
• Build strategic account plans that connect customer objectives with Flexspring’s integration roadmap.
• Develop customer advocates and secure references through success stories, case studies, and participation in go-to-market initiatives.
• Serve as the primary post-sale point of contact, building long-term relationships with HR, IT, and Finance leaders.
• Measure, communicate, and demonstrate the business impact and ROI of Flexspring’s integrations.
• Partner closely with Product, Sales, and Delivery teams to share customer insights and influence product direction.

Qualifications

• 3+ years of experience in Customer Success, or a related role within SaaS, HR tech, or a technology-driven environment.
• Proven track record of managing renewals and driving account expansion within an existing customer base.
• Strong experience building and maintaining executive-level relationships.
• Solid understanding of HR systems and the challenges associated with HR data integration.
• Experience working with CRM platforms such as Salesforce.
• Strong negotiation, presentation, and stakeholder management skills.
• Data-driven mindset with the ability to articulate business outcomes and return on investment.
• Self-motivated, accountable, and collaborative, with a strong sense of ownership for customer outcomes.

Requirements

• Experience with HR and/or financial data integrations.
• Exposure to enterprise HR platforms such as Workday, SAP, Oracle, ADP, UKG, or Paylocity.
• Experience supporting customers across HR, IT, and Finance stakeholders.
• Additional language skills such as French, Spanish, Arabic, or other languages.

Benefits

• Work from home with flexible hours.
• 4 weeks of paid vacation annually.
• Comprehensive health benefits package for you and your family.
• Team events and opportunities to connect with colleagues.
• Opportunity to work with cutting-edge technologies.
• Competitive base salary.