[Hiring] Customer Success Manager @Fullpath

Role Description

We are looking for a skilled Customer Success Manager to join our Enterprise Accounts team and make a significant impact on our CS department and the company's success! As a Customer Success Manager of Enterprise Accounts, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes.

This is a remote position with limited travel requirements and reports to the Director of Enterprise Accounts.

What you will be responsible for:

• Building the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as needed.
• Executing a framework to communicate ROI proactively - identifying risks and minimize churn.
• Analyzing our customers' performance based on data and working with the customers to optimize success.
• Influencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health.
• Collaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunities.
• Understanding our customers’ business models and industries to best position adaptive insights to support their business goals.

Qualifications

• Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs.
• Must hold current certifications in Google Adwords and Google Analytics (GA4) or obtain them before start date.
• High level of competency working with data to drive business focus and decision-making.
• Ability to build and implement follow-up processes.
• Experience working with CRM systems.
• Independent problem-solving skills and adaptivity to change.
• Excellent verbal and written communication skills.
• Strong work ethic and high energy levels.
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

Requirements

• To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Competitive compensation & comprehensive benefits—because your well-being matters.
• Flexible, family-friendly environment that supports work-life balance.
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another.
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers.
• Fast-paced startup culture with endless opportunities for learning, growth, and ownership.
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured.
• Annual base starting salary: $80,000 - $88,000, depending on experience and other qualifications of the successful candidate. On target earnings (base + variable) up to $118,000.
• Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description.
• Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match.