[Hiring] Customer Success Manager @GroundTruth

Role Description

As a Customer Success Manager, you’ll own a portfolio of self-serve clients and play a critical role in onboarding, retention, and growth. You’ll act as a strategic advisor and product expert, helping clients ranging from SMBs to mid-market agencies and brands leverage GroundTruth’s suite of products to achieve real business outcomes. Your goal is to drive customer success, improve customer and campaign ROI, and deepen product adoption through consultative guidance and hands-on support.

• Manage a book of active self-serve clients and drive retention and growth across self-serve customer segments
• Ensure clients successfully adopt Groundtruth’s platform, driving product usage, and helping them achieve their desired business outcomes
• Be an expert on all Groundtruth suite of applications
• Lead onboarding calls and provide product education tailored to customer type
• Troubleshoot platform questions and ensure clients understand campaign setup, tracking, and reporting tools
• Analyze campaign results and proactively recommend optimizations to improve ROI and retention
• Run quarterly business reviews or ad hoc strategic sessions with high-potential clients to unlock larger budgets
• Identify upsell and cross-sell opportunities based on client maturity and campaign goals
• Be a product champion, stay current on new feature releases, educate clients, and surface feedback to Product and Engineering
• Collaborate with the technical operations team to address complex client issues and ensure timely resolution

Qualifications

• Bachelor's degree in Advertising, Marketing, Communications, or relevant field. Master’s degree or MBA preferred
• 2–5 years of experience in customer enablement, onboarding, customer success, or product marketing roles
• Experience supporting self-serve advertising or SaaS platforms
• Excellent client communication, relationship-building, and presentation skills
• Experience using Zendesk, Salesforce, or similar ticketing/CRM systems preferred
• Strategic thinker with a hands-on execution mindset and a passion for client results
• Demonstrated ability to influence cross-functional teams and build scalable onboarding programs
• Passion for user education and a mindset rooted in product-led growth principles
• Bonus if you’ve worked with self-serve ad platforms like Google Ads, Meta Ads, Groundtruth, or similar tools

Requirements

• Compensation package: $82,000 - $100,000 base salary + commission ($102,500–$125,000 OTE)
• The listed salary range is reflective of the cost of labor in the candidate’s location and may vary depending on where the role is filled
• Applications will be reviewed on a rolling basis
• The final deadline to apply is 11/15/26, but early applications are strongly encouraged as we may begin interviewing prior to that date

Equal Employment Opportunity (EEO) Statement

We are an equal opportunity employer and value diversity, inclusion and equity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants with disabilities may be entitled to reasonable accommodations under applicable federal, state and/or local laws. If you need reasonable accommodations in the application process, please reach out to us at [email protected]