[Hiring] Customer Success Manager @PreVeil Inc

Role Description

PreVeil is hiring a Customer Success Manager to work with new and existing enterprise customers and make sure they are successful and satisfied with the PreVeil platform. You will own the customer relationship after the sale, from the first welcome through renewal. You will build relationships, drive product adoption, reduce churn, and grow accounts through renewals and expansion. This is a quota-carrying role.

It is also a cross-functional role. As the voice of the customer, you will partner closely with our Product, Compliance, and Customer Support teams to make PreVeil better for the customers we serve.

What You'll Own

• Customer Onboarding and Relationships: Welcome new customers and build relationships that encourage product usage. Manage all post-sales activity for your customers through strong relationship-building, product knowledge, planning, and execution.
• Adoption and Success Planning: Develop joint success plans with customers so there is a clear plan in place to drive adoption and maintain satisfaction. Maintain a deep understanding of the product and speak with customers about the features and functionality most relevant to their business needs.
• Customer Engagement: Increase customer activity by conducting regular check-in calls and strategic business reviews.
• Retention and Churn Risk: Track accounts to identify churn risk and work actively to eliminate that risk.
• Renewals and Expansion: Process monthly renewal and expansion orders to achieve your sales quota.
• Customer Advocacy: Collaborate with our Product, Compliance, and Customer Support teams to identify areas of improvement, assist with troubleshooting, and report bugs. Act as the customer advocate and provide internal feedback on how PreVeil can better serve our enterprise customers.

What Success Looks Like at 6 Months

• You own a book of enterprise accounts, with a joint success plan in place for your key customers.
• The new customers you welcome are onboarded and actively using the platform.
• You run regular check-ins and business reviews across your accounts, and at-risk accounts are identified early with an action plan in place.
• You are consistently meeting your monthly renewal and expansion quota.
• Product, Compliance, and Customer Support see you as a trusted source of customer feedback.

Qualifications

• Bachelor's degree
• At least 3 years of account management or customer success experience, preferably in a quota-carrying role
• Experience using Salesforce and HubSpot
• Strong communication skills and technical aptitude
• A proactive team player
• Customer-focused. You enjoy working closely with customers to ensure complete satisfaction.
• A self-starter. You take the initiative to get things done.

Benefits

• Category authority in a high-urgency market.
• Real impact on customer outcomes.
• Profitable company, strong growth.
• Competitive compensation and excellent benefits.
• Opportunity to make a real impact on cybersecurity and defense compliance.