[Hiring] Customer Success Manager @Aras Corporation

Role Description

As a Customer Success Manager (CSM) at Aras, you will play a pivotal role in ensuring our customers achieve maximum value from their investment in Aras Innovator. This is a technically focused, customer-facing role ideal for individuals with a background in engineering, product design, or Product Lifecycle Management (PLM). You will work closely with internal Aras teams and customer sponsors to drive post-sales adoption, consult on technical best practices, and support strategic growth initiatives. This role will focus on supporting large, multi-level enterprise subscribers.

Key Responsibilities

• Subscriber Adoption: Guide customers through successful onboarding and adoption of Aras Innovator, leveraging your industry and enterprise application knowledge.
• Technical Coaching: Provide best practice coaching on PLM and Aras Innovator usage, including periodic health checks and performance benchmarks.
• Escalation Management: Lead Get Well Plans and coordinate with support teams to resolve technical issues and restore customer satisfaction.
• Renewals & Expansion: Collaborate with Sales to identify and nurture renewal and upsell opportunities, ensuring long-term customer success.
• Cross-Functional Coordination: Act as a liaison across Aras teams (e.g., Product, Engineering, Support) to align on customer goals and deliver integrated solutions.
• Tool & Process Development: Contribute to the development of internal tools, templates, and processes that enhance the customer experience.

Qualifications

• 5-7+ years of experience in customer success, technical account management, or solution consulting, preferably in PLM or enterprise software.
• Strong understanding of PLM, CAD, or engineering design methodologies.
• Strong technical acumen and problem solving skills.
• Familiarity with CAD tools and engineering design principles.
• Excellent communication and relationship-building skills.
• Skilled in managing escalations and coordinating cross-functional resolutions.
• Comfortable working independently and in fast-paced, collaborative environments.
• Willingness to travel up to 25%.

Requirements

• Preferred background in engineering, product development, or enterprise software implementation.
• Experience working with global teams and enterprise customers.
• Applicants must be authorized to work in the United States.

Benefits

• Compensation for the role will be commensurate with experience. The total expected base salary range will be between $140,000-$160,000. This position is also bonus eligible.
• Flexible paid time off to recharge when you need it, plus company-paid holidays and a dedicated Global Wellness Day.
• A 401(k) plan with company match to help you invest in your future.
• Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.
• Company-paid life insurance, as well as short- and long-term disability coverage for added peace of mind.