[Hiring] Customer Success Manager @Cato Networks

Role Description

As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role, you will inspire and support customer adoption and expansion and use your customer-facing and technical acumen to lead our customers to success.

• Curiosity - you have a desire to truly understand our customers' business needs.
• Creativity - you can find a sustainable path to yes.
• Empathy - you connect at a human level with our customers and you genuinely care.

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology.
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering).
• Own and orchestrate Cato's post-sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells.

Qualifications

• 4+ years of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company.
• Experience in full commercial negotiations as well as some technical escalation.
• Experience and exposure working with networking or security software solutions.
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner).
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions.
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders.
• Must be very well organized and able to work effectively in a nimble and fast-paced environment.
• Effective problem solver, shows ownership and wants to see issues resolved.
• Comfortable working within a geographically distributed team for a hyper-growth global organization.
• Ability to travel up to 25% of the time.

Requirements

• Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
• Routing (static, BGP, EIGRP, etc.)
• Switching
• SD-WAN
• Firewalls, Proxy
• Secure Web Gateway/CASB/DLP
• Identity Management (SSO, SAML, LDAP, etc.)
• Threat protection mechanisms (IPS, AM, etc.)
• Load Balancing
• Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
• WAN, MPLS

Benefits

• Competitive salary and comprehensive benefits plan.
• Health/vision/dental insurance.
• 401(k) and stock options.
• Health Savings/Flexible Spending Accounts.
• Flexible time-off.
• Paid parental leave and disability benefits.