[Hiring] Customer Success Manager @Britive

Role Description

As a Customer Success Manager at Britive, you will be the strategic anchor for a portfolio of enterprise accounts. You own the entire post-sale relationship — from initial deployment through long-term expansion — with primary responsibilities of renewals. Your work is equal parts relationship management, project execution, and technical coordination:

• Run structured onboarding programs.
• Lead monthly technical check-ins.
• Deliver executive-level Quarterly Business Reviews that clearly demonstrate ROI and identify new opportunities.

This role requires someone who thrives in a cross-functional environment. You will coordinate daily with:

• Customer Success Engineers
• Product Management
• Pre-Sales
• Sales Architects/Engineers
• Account Managers

You will also keep our VP of Customer Success, CRO, and CEO apprised of account health, risks, and opportunities.

Qualifications

• 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in a B2B SaaS environment.
• Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects.
• Strong project management skills: you run structured programs, own timelines, and follow through relentlessly.
• Exceptional communication and presentation skills — you can run a room of CISOs and a room of engineers with equal confidence.
• Deep understanding of cybersecurity, cloud environments, and identity technologies — including PAM, IAM, IGA, SSO, and RBAC/ABAC models.
• Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD.
• Experience coordinating across multiple internal teams (sales, engineering, product, support) and keeping senior executives informed with crisp, concise communication.
• Experience in a fast-paced, early-stage or high-growth startup; you know how to operate with limited resources and build process where none exists.
• Must be based in the US or Canada.

Requirements

• Background working with security-focused, compliance-heavy, or regulated-industry customers (financial services, healthcare, government).
• Familiarity with infrastructure tools such as Terraform, Kubernetes, or HashiCorp Vault.
• Prior experience at a PAM, IGA, or cloud security vendor.

Benefits

• Work from anywhere in the US!
• We are fully remote (US only, other areas are subject to review).
• Competitive compensation and meaningful equity.
• Medical, dental, and vision insurance.
• Paid parental leave benefits.
• 401k (U.S.).
• Flexible + Unlimited PTO (U.S.).
• Career development opportunities and paths.
• Home office and connectivity stipends.
• Team socials + Offsites.