[Hiring] Customer Success Manager @Merkle Science

Role Description

• Be the primary point of contact and build long-term relationships with customers.
• Customer champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze customer's usage of our product.
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
• Drive upsells within existing customer base.

Qualifications

• Fluent in English.
• At least 3 years of prior account management experience.
• Previous compliance/web3/blockchain experience.
• At least 1 prior early-stage startup experience.
• Proven ability to upsell with exceptionally strong relationship and people management capabilities.
• A creative problem solver, results driven and self-motivated.
• Possesses a resilient personality and reacts well under pressure.
• High emotional intelligence, well organized with the ability to prioritize workload and use time effectively.
• Ability to handle changing requirements and unforeseen problems rapidly and positively.

Benefits

• Excellent health insurance.
• Flexible time off.
• Learning & development initiatives.
• Hours designed to provide work/life balance.
• Regular team-building sessions.
• Encouragement of discussions around mental health.
• Industry-leading compensation.
• Generous equity.
• Endless opportunities to grow your career with Merkle Science.