[Hiring] Customer Success Manager @Centellic

Role Description

Centellic is seeking a Customer Success Manager to join our New York-based Customer Success team. This customer-facing role supports a portfolio of customer accounts and helps legal professionals maximize the value of Centellic's legal intelligence and information solutions.

The CSM will work closely with customers across the historic ALM portfolio, including:

• Law.com
• Law.com International
• Law.com Compass
• VerdictSearch
• Law.com Radar
• Law.com Scholar
• NewsVault

The ideal candidate is customer-focused, eager to learn, and passionate about helping customers achieve their business objectives through effective product adoption and engagement.

This role provides an excellent opportunity to build expertise in customer success, legal information products, and relationship management while supporting retention, customer satisfaction, and long-term account success.

Qualifications

• 1-3 years of experience in Customer Success, Customer Support, Account Management, Client Services, Sales Support, Hospitality, or a related customer-facing role.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Comfortable learning new technologies and software platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a desire to help clients succeed.

Requirements

• Familiarity with SaaS, subscription-based products, or information services.
• Experience using CRM or customer success platforms (such as ChurnZero, Gainsight, or Plan Hat).
• Interest in legal, professional services, research, media, or information products.
• Experience delivering presentations, training, or customer support.

Benefits

• 15 vacation days, 12 company holidays, three personal days, one day to volunteer at the organization of your choice, plus a day off for your birthday each year.
• Choice of three Cigna health insurance plans, two dental plans, and vision coverage.
• Health Savings Accounts (HSA) and Flex Spending Accounts (FSA).
• Comprehensive wellness program.
• Employer paid life insurance.
• Employer paid short-term and long-term disability insurance.
• Accident and critical illness insurance.
• 401K and Roth retirement savings plans with employer matching.
• Employee Referral Awards.
• Tuition reimbursement after 1 year of service.
• Commuter Benefits.