[Hiring] Customer Success Manager @Nsight Health

Role Description

We are seeking a Customer Success Manager to own the health and retention of a portfolio of provider accounts. Reporting to the Director of Customer Success, you are the senior point of contact above the front line — the person providers trust with their hardest questions and the one who keeps their program delivering value month over month.

• Own account health, drive retention, and move accounts onto durable long-term agreements.
• Project manage complex issues to clean resolution.
• Partner with the Customer Growth team in a shared pod model.
• Surface outcomes, care gaps, and trends that show providers the program's value.
• Engage escalations directly and de-escalate with composure.
• Take real ownership of your book and fight for every account.

Qualifications

• Three or more years in Customer Success, client services, or account management in a multi-client environment.
• Proven track record of owning account relationships and reducing churn or improving retention.
• Strong project management and de-escalation skills.
• Clinically literate and comfortable speaking to clinical outcomes with providers.
• High AI fluency, meaning active, working use of AI tools in your daily professional workflow.
• Strong analytical ability to diagnose account risks and execute plans to fix them.

Requirements

• Experience in remote care, RPM, CCM, or chronic care management and provider-facing relationships.
• Experience working within health scoring, quarterly business review frameworks, onboarding programs, and escalation protocols.
• Hands-on experience inside HubSpot or Salesforce, including health score tracking and reporting.
• Background in a PE-backed or venture-backed high-growth environment.
• Experience operating in a pod model alongside a growth or sales team.

Benefits

• Competitive base pay.
• Performance-Based Bonus: Eligible for an annual bonus based on company and individual performance.
• PTO Accrual.
• Medical, Dental, Vision, and supplemental insurance options.
• 401(k) Plan with 3.5% Company Match.
• Company-provided equipment.