[Hiring] Customer Success Manager @SwiftComply

Role Description

SwiftComply is looking for a motivated and customer-focused Customer Success Manager (CSM) to lead and manage relationships with a select portfolio of our customers. This role requires a proactive and relationship-driven individual who can balance strategic planning with hands-on account management. The CSM is responsible for driving retention and revenue growth, through cross-selling additional programs, while building relationships at every level of our customers' organizations and collaborating with internal teams to deliver exceptional results.

Qualifications

• Proven experience in account management, customer success, or a related role (3+ years), preferably in SaaS or compliance industries.
• Strong interpersonal and communication skills, with the ability to build trust and rapport with customers and stakeholders.
• Demonstrated ability to achieve revenue and retention targets through strategic account management.
• Experience identifying and selling professional services and managing handoffs to delivery teams.
• Analytical mindset with proficiency in using CRM tools like HubSpot for tracking and reporting.
• Ability to manage multiple accounts and prioritize effectively in a fast-paced environment.

Requirements

• Experience working in GovTech or SaaS serving public-sector customers, such as municipalities, utilities, or government agencies.
• Familiarity with water or wastewater compliance programs or similar regulatory industries.
• Experience in developing and executing account strategies, including upsell and cross-sell opportunities.
• Knowledge of customer health metrics and customer lifecycle management.

Benefits

• Healthcare: medical, dental, and vision insurance with an FSA or HSA option.
• Life insurance: free life insurance plan for you.
• 401(k): pre-tax / Roth options with match.
• Remote work: US$1000 home office setup stipend.
• Time off: unlimited time-off policy, encouraging vacation and wellness days for a positive work-life balance.
• Parental leave: time off to enjoy with your new addition to the family.
• Equity, Diversity, and Inclusion: commitment to creating an environment for all to participate, be authentic, and feel valued.