[Hiring] Customer Success Manager @Multiplier Technologies

Role Description

Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role.

• Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier.
• Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement.
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention.
• Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap.
• Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs.
• Identifying growth opportunities within your portfolio.

Qualifications

• Min 2 to 3 years in a Customer Success/ Account Management role.
• Based in Shanghai, China.
• Min 2 of the last 3 years overachieving goals and targets.
• A people-first person with growth mindset.
• An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector.
• The ability to work independently, problem-solve proactively, and collaborate effectively.
• Comprehension of value-based sales.
• Discipline in Account Planning, Forecasting, and Quota Attainment.

Requirements

• You are customer obsessed, always putting our customers first and being there for them every step of the way.
• You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals.
• You are able to explain complex topics in easy and concise language and have excellent communication and writing skills.
• You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers.
• You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment.
• Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!

Company Description

Multiplier is at the forefront of the global hiring revolution, empowering companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.

• Backed by Sequoia, DST, and Tiger Global.
• Led by industry-leading experts.
• Scaling fast and seeking brilliant like-minded enthusiasts to join our team.