[Hiring] Customer Success Manager @vivi.io

Role Description

We are looking for a Temporary experienced Customer Success Manager to own a portfolio of K-12 school district accounts across the full customer lifecycle during a leave of absence. You will drive onboarding, build adoption, manage renewals, and serve as the primary relationship owner for your book of business. This is a high-impact, high-autonomy role on a lean team. The right person is proactive, data driven, and thrives without handholding. This role is 100% remote, but we are looking for an individual in the Eastern/Central Time Zones.

• Full lifecycle management across a portfolio of accounts, from onboarding through renewal
• Driving product adoption and measurable outcomes for district IT and instructional technology leaders
• Identifying accounts at risk early and executing structured recovery plays before renewal windows
• Conducting regular business reviews and maintaining strong executive relationships within accounts
• Partnering with AEs on expansion opportunities and flagging growth signals
• Maintaining accurate account health data and activity records in HubSpot and supporting CS tools
• Contributing to playbook development and sharing what works across the team

Qualifications

• 5+ years in customer success, account management, or a related client-facing role
• Proven experience managing the full customer lifecycle, including onboarding, adoption, renewals, and retention
• Comfortable owning a large portfolio and prioritizing without being told what to do
• Strong communication skills. You write clearly, run tight meetings, and follow through
• Experience working with CRM and CS platforms. HubSpot experience strongly preferred
• Ability to analyze account health data and translate signals into action
• Familiarity with K-12 or edtech is a plus but not required
• Experience using AI tools to improve workflow, prioritization, or customer communication is preferred

Requirements

• You proactively surface risk before it becomes churn
• You understand school district procurement cycles and plan accordingly
• You build real relationships with IT administrators and district leaders, not just transactional ones
• You bring structure to ambiguity and improve the process as you go