[Hiring] Customer Success Manager @GoodTime

Role Description

We are currently looking for a Customer Success Manager. This role will partner directly with our Small Business and Mid-Market customers to support their recruiting operations. It is your job to make it easy for customers to love GoodTime! You will make our customers feel heard and taken care of!

• Drive product adoption by building exceptional relationships and understanding customer processes and challenges.
• Travel: 10%

What Success Looks Like:

• Build strong executive level relationships to increase product adoption and customer sentiment, as well as drive retention.
• Analyze customer’s product usage data to recommend features, settings, or modules that will enhance the customer experience.
• Proactively build customer strategies and success playbooks and monitor results.
• Maintain an expert level understanding of the GoodTime product suite (technical and workflow).
• Deeply understand the TA industry to identify new opportunities and connect customer challenges with solutions.
• Work cross-functionally to deliver an incredible customer experience.

Qualifications

• 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions.
• 3+ years of experience conducting QBRs.
• Recruiting, ATS and/or HR Technology is highly preferred.
• Superior communication, presentation, and interpersonal skills.
• Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats.
• Someone who finds solutions to problems without being given all the answers.
• Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.
• Bachelor’s degree or equivalent experience.

Benefits

• Remote first culture.
• Health, Dental, and Short-term Disability plans, with generous employer contribution.
• Flexible time off.
• 8 week Parental Leave (including adoption placement).
• $500 home office reimbursement.
• Up to $500 towards self-selected learning and development.
• Pre-IPO Stock Options.
• Fully Remote - United States or Canada.

Company Description

GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can’t — automating every type of interview, from multi-day panels across time zones to high-volume hiring events, with unmatched speed and precision.

Behind every seamless schedule is our digital workforce of AI agents that eliminate delays, surface insights, and keep hiring teams perfectly in sync. Leaders at companies like Databricks, Aon, HubSpot, and HelloFresh trust GoodTime to orchestrate smarter, faster, people-first hiring experiences for their candidates, interviewers, and talent teams.

Our Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration. As a teammate at GoodTime, you will need to rely on and embody these traits, own your role, and balance autonomy with company alignment.