[Hiring] Customer Success Manager @HubSpot

Role Description

HubSpot is looking for a Customer Success Manager who is interested in leading with AI to deliver customer value, build long-lasting relationships, and help customers unlock their full HubSpot potential to achieve their goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive.

This role is open in our London Office as well as Remote and Flex in the UK.

In this Role you’ll get to:

• Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
• Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals.
• Conduct 4-5 scheduled deep-dive meetings per day with customers, reviewing their progress, making strategic and tactical recommendations, and keeping them updated on the latest features from HubSpot.
• Handle reactive work that includes questions about invoices and “how to” questions about the software.
• Promote the growth of your install base by uncovering, scoping, and qualifying opportunities where customers can use more HubSpot products and services.
• Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot.
• Engage in problem solving for business or technical challenges.

Qualifications

• Fluency in written and spoken English.
• 2+ years of experience in a client-facing or account management role.
• Business savvy with consultative, problem solving, and issue resolution skills.
• Strong knowledge of the media/digital landscape.
• Motivated self-starter who is hungry to learn and can provide strong examples of achieving results while balancing demanding expectations.
• Super organized, quick learner who works well under pressure.
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations.
• Ability to build and maintain relationships, manage expectations, and identify issues that require escalation.
• Knowledge of Loop Marketing, AEO, and LLM or the aptitude to learn it quickly and independently.

Requirements

• Support an ongoing partner relationship to maximize acquisition, retention, and up-sell rates.

Benefits

• Flexibility and connection, whether you’re a Remote employee or work from the Office.
• In-person onboarding for Engineering team members at a regional HubSpot office.
• Participation in in-person events for broader Product team members.