[Hiring] Customer Success Manager @DTN

Role Description

DTN is seeking a Customer Success Manager to manage a portfolio of Mid-Market agriculture customers and help them achieve measurable business outcomes through effective adoption and utilization of DTN solutions while protecting and growing recurring revenue.

As the strategic point of contact throughout the customer lifecycle, you will:

• Help customers define success objectives.
• Maximize the value of DTN products and services.
• Identify opportunities to improve business outcomes.
• Successfully renew their subscriptions.

This role is ideal for someone who is highly organized, customer-focused, and comfortable managing a large book of business through proactive outreach, data-driven account management, digital engagement, and consultative customer conversations.

Location: Remote

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in Customer Success, Account Management, Relationship Management, Consulting, Sales, or another customer-facing role.
• Experience managing recurring revenue customer relationships.
• Strong communication, presentation, and relationship-building skills.
• Excellent organizational and time-management abilities.
• Demonstrated ability to effectively manage a large portfolio of customers simultaneously.
• Strong problem-solving and critical-thinking skills.
• Experience using CRM and customer success platforms.

Requirements

What You Will Be Responsible For:

• Develop a strong understanding of customer business objectives, operational challenges, and desired outcomes.
• Establish and maintain customer success plans focused on delivering measurable business value.
• Conduct post-onboarding adoption activities, business reviews, strategic check-ins, and other ongoing customer engagements.
• Help customers align DTN solutions with their workflows, decision-making processes, and business goals.
• Demonstrate best practices, new product capabilities, and available resources to increase customer value realization.
• Monitor customer usage, adoption patterns, health indicators, and engagement metrics.
• Proactively identify and address adoption gaps and recommend actions that increase utilization and customer success.
• Educate customers on new features, enhancements, and relevant DTN solutions that may improve business outcomes.
• Coordinate customer training, enablement, and education initiatives as needed.
• Own and manage the renewal process for assigned accounts, primarily within a rolling-term subscription environment.
• Develop and execute renewal strategies designed to maximize retention and minimize revenue risk.
• Identify renewal obstacles and churn risks early and engage appropriate internal stakeholders to drive successful outcomes.
• Maintain accurate renewal forecasts, customer health assessments, risk documentation, account plans, meeting notes, and customer records.
• Develop and execute action plans to address customer dissatisfaction, declining engagement, support concerns, competitive threats, and other retention risks.
• Manage customer escalations in partnership with Product, Support, Operations, and Sales.
• Act as the voice of the customer by communicating customer feedback, challenges, and opportunities internally.
• Identify cross-sell, upsell, and broader product adoption opportunities and collaborate with Sales partners while maintaining a customer-first approach.
• Manage a portfolio of approximately 150 Tier 2 customers, prioritizing engagement based on revenue, customer health, renewal timing, strategic importance, and growth potential.

Benefits

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

Compensation

The targeted hiring base pay range for this position is between $70,000 and $82,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

Company Description

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights—empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.

• At DTN, we value clarity, trust, and action.
• We’re a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters.
• Trust Built: We earn it. We keep it. We protect it.
• Confidence-Driven: We help customers move with clarity and conviction.
• Built for Industry: We speak operations because we come from operations.
• Future-Forward: We see what’s coming- and we’re ready.