[Hiring] Customer Success Manager @Promptpath

Role Description

We’re hiring a Customer Success Manager to own a book of dealership accounts from launch through long-term success. You’ll lead onsite launches and training, then drive ongoing value via structured check-ins to sustain adoption, expand usage, and ensure measurable outcomes. This role is remote with frequent travel (up to 50%) for launches, onsite training, and key business reviews.

What You’ll Do

• Travel to dealership locations to install PromptPath’s platform and deliver hands-on training to various teams within the dealership.
• Responsible for retention and growth through account ownership. You will work on multiple accounts, managing client relationships, and their growth strategies.
• Conduct follow-up sessions (both in-person and virtual) to ensure adoption, usage, and engagement.
• Develop strong, trusting relationships with clients, providing leadership and support during the entire customer success lifecycle.
• Serve as a point of contact for dealerships after onboarding, building strong relationships and ensuring customer success.
• Monitor dealership usage and proactively identify opportunities to increase adoption and engagement.
• Conduct Customer success strategic reviews that strengthens our relationship with our dealerships and helps us track their progress toward their business goals.
• Provide feedback from customers to internal teams to inform product/process improvements.

Qualifications

• Bachelor’s degree in related field along with 3+ years in Customer Success in a related automotive role.
• Comfortable leading training sessions for groups and dealerships.
• A strong communicator with excellent presentation skills—comfortable leading strategic reviews with dealership management.
• Strong track record of driving product adoption, user engagement, and customer satisfaction.
• Passionate about helping others learn new tools and succeed in their roles.
• Highly organized, adaptable, and able to manage multiple dealerships and schedules at once.
• Comfortable with technology and quick to learn new software tools.
• Excited about frequent travel and building relationships on the ground with dealership teams.

Requirements

• 3+ years of automotive industry experience.
• Willingness and ability to travel up to 50% of the time (nationwide).
• Strong presentation and communication skills.
• Basic proficiency with standard business tools.
• Remote work capability when not traveling.

Benefits

• Total compensation range between $65,000 - $125,000.
• Competitive stock options.
• Comprehensive benefits package: Medical insurance, Dental insurance, Vision insurance, and Long-term disability coverage.
• Unlimited paid time off.
• A chance to be part of a fast-growing startup that is redefining the automotive customer experience.

How to Apply

If you’re ready to help transform dealership conversations with cutting-edge technology, we’d love to hear from you. Apply here or send us an email at [email protected] with a cover letter and resume.