[Hiring] Customer Success Manager @Tava Health

Role Description

We’re looking for a motivated and experienced Customer Success Manager to join our growing team. In this role, you’ll manage a portfolio of mid-market accounts and serve as a strategic partner to senior stakeholders. You’ll support onboarding, ongoing engagement, renewals, and expansion while playing a strategic role in account retention and satisfaction.

This is a great opportunity for someone who excels at executive relationship management, thrives in strategic conversations, and is excited about making an impact in healthcare and mental health.

Responsibilities

• Own Customer Relationships
  • Serve as the primary point of contact and trusted advisor for customers in your book of business.
  • Build and maintain relationships with HR leaders, benefits executives, and senior stakeholders.
  • Own the post-sale lifecycle, delivering tailored experiences that support client goals.
• Onboarding & Activation
  • Lead smooth onboarding and implementation for new customers.
  • Partner with cross-functional teams to ensure technical and operational launch readiness.
  • Define success criteria and align on measurable outcomes.
• Engagement & Retention
  • Develop and execute success plans that align to customer objectives.
  • Monitor usage, engagement, and risk indicators; proactively intervene as needed.
  • Facilitate business reviews, data reporting, and strategic planning sessions.
  • Lead renewal strategy and expansion conversations.
• Internal Collaboration
  • Partner with Sales, Clinical, Product, and Operations teams to drive unified customer experiences.
  • Act as the voice of the customer to influence internal decisions and improve offerings.
  • Contribute to process improvements, playbooks, and documentation.
• Success Measurement
  • Track key metrics including retention, engagement, utilization, and satisfaction.
  • Maintain clear documentation of customer progress, goals, and risks.

Qualifications

• 3+ years of experience in customer success, account management, or consulting.
• Expertise managing senior stakeholder relationships.
• Familiarity with healthcare, benefits, or HR tech is a plus.
• Strong analytical skills and ability to drive outcomes using data.
• Organized, adaptable, and outcome-oriented.
• Excellent interpersonal, written, and verbal communication skills.
• Executive presence and confidence in presenting to leadership teams.
• Collaborative mindset with a bias toward action.
• Strategic thinker with a passion for improving mental health access.
• Customer-first approach with empathy and curiosity.
• Thrives in a fast-paced, evolving startup environment.

Requirements

• Experience in customer success, account management, or consulting.
• Expertise managing senior stakeholder relationships.
• Familiarity with healthcare, benefits, or HR tech is a plus.
• Strong analytical skills and ability to drive outcomes using data.
• Organized, adaptable, and outcome-oriented.

Benefits

• Competitive salary and stock options (so you share in the company’s success).
• Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options.
• Free, generous Tava mental health benefit — of course!
• Monthly HSA contributions for qualifying enrolled employees.
• Generous PTO and paid holidays.
• Paid parental leave.
• 401(k) retirement plan.
• Weekly company-paid lunch via DoorDash and a personal DashPass subscription.
• Opportunity to make a meaningful impact at a high-growth, mission-driven company.