[Hiring] Customer Success Manager @Broccoli AI

Role Description

This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for:

• Customer happiness
• Product usage
• NDR

What you’ll do:

• Own a portfolio of customers (SMB → enterprise)
• Drive adoption and usage of Broccoli’s AI agents
• Identify and execute expansion opportunities:
  • More call volume
  • More products (inbound, outbound, QA, etc.)
  • More locations
• Monitor account health using data (usage, bookings)
• Run onboarding and ensure fast time-to-value
• Work closely with product + engineering to improve outcomes

Qualifications

• Analytical: Comfortable with data and metrics
• Operator mindset: Proactive and solution-oriented
• AI-native: Familiar with tools like Claude for automation
• Revenue-oriented: Focused on account growth and upselling
• Customer-focused: Committed to improving customer outcomes

Requirements

• Ability to understand what’s working vs not quickly
• Think in workflows and outcomes, not just tasks
• Willingness to push customers to change how they operate

Benefits

• Equal opportunity employer
• Compliance with all applicable federal, state, and local fair employment practice laws