[Hiring] Customer Success Manager @Tiger Data

Role Description

Help our customers adopt faster, grow faster, and stay longer — all while shaping the future of Postgres.

As a Customer Success Manager, you’ll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy. This is a builder-operator role. We’re scaling fast, which means we need people who can run world-class CS motions and help us design the system underneath. You’ll be:

• Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy.
• Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI.
• Building strong, multithreaded relationships with technical and business stakeholders, including execs.
• Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution.
• Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap.
• Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations.
• Driving internal improvements to our CS playbooks, tooling, and automation as we scale.
• Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints.
• Helping us convert customers into active champions — case studies, testimonials, reference calls, and more.

Qualifications

• 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range.
• Fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation).
• Hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or experience in developer relations, data engineering, or similar.
• Ability to translate fluently between business goals and technical complexity.
• Experience building or iterating on CS playbooks, customer journeys, and internal tooling.
• Curious, decisive, and proactive — able to think ahead and solve for scale.
• Excellent time management, organization, and prioritization skills.
• Strong communication skills (written, verbal, async) and ability to build trust quickly with customers.
• Thrives in fast-paced environments where ambiguity is a feature, not a bug.

Requirements

• Comfortable leading customer conversations at both technical and executive levels.
• Willingness to learn about databases and infrastructure.
• Ability to build and iterate on playbooks rather than just follow detailed instructions.
• Enjoys rapid growth and change.

Benefits

• Flexible PTO and comprehensive family leave.
• Fridays off in August.
• Fully remote opportunities globally.
• Stock options for long-term growth.
• Monthly WiFi stipend.
• Professional development and educational resources.
• Premium insurance options for you and your family (US-based employees).