[Hiring] Customer Success Manager @Thrive Global

Role Description

We are hiring a Customer Success Manager to own a portfolio of named TST accounts end to end. You will be the clients primary partner from launch through renewal:

• Running implementation and integration
• Reporting on progress
• Leading business reviews
• Growing the relationship over time

TST has clear process and structure already in place, and we are actively building on it. You will inherit a working foundation, not a blank page, and we are looking for someone detail oriented enough to keep things moving day to day while making the process sharper as they go.

Qualifications

• You are an end-to-end relationship owner.
• You enjoy managing the full arc of the client journey and take responsibility for delivering a consistently strong experience from implementation through renewal and expansion.
• You are a structured, detail-oriented operator.
• You communicate with clarity and confidence.
• You are proactive and resourceful.
• You are both process-minded and improvement-oriented.
• You are a strong cross-functional partner.
• You are comfortable with data.
• You are commercially minded.

Requirements

• A bachelor’s degree or equivalent relevant professional experience.
• At least five years of demonstrated success in customer success, account management, or a comparable client-facing role, ideally including two or more years at a SaaS technology company.
• Experience independently owning named accounts within a SaaS, health technology, or enterprise services organization.
• Experience carrying or directly contributing to a renewal or growth target.
• Strong executive communication and presentation skills, including experience leading business reviews.
• The ability to manage multiple client workstreams and competing deadlines with a high degree of organization and accountability.
• Proficiency in Excel or Google Sheets and experience interpreting and presenting client or program data.
• The ability to learn technical products and implementation processes quickly.

Benefits

• Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.
• Career Growth: Develop within the company and help shape our growth strategy.
• Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
• Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.
• Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
• Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge.