[Hiring] Customer Success Manager @Veracity

Role Description

The Customer Success Manager will be responsible for onboarding prospective customers and ensuring their success with the product.

• Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly.
• Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper.
• Maintain a high conversion rate from Free Trial to subscribed customer (80-85%).

In addition, the role involves expanding existing accounts:

• Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner.
• Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences.
• Drive expansion revenue of existing accounts in your pipeline (increase MRR).

Internal team processes will also be a focus:

• Document best practices, creating templates for customer engagement at key milestones for various user personas.
• Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed.

Qualifications

• Full Name
• Degree Major with University and Completion year
• Total experience as Customer Success Manager
• Total experience with customer facing role at a B2B SaaS company (early stage is preferred)
• Total experience with worked on large/enterprise level accounts
• Total experience with Accounting/finance experience is preferred; interest in learning the space
• Total experience with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
• Total experience with navigate and teach customers about complex software products
• Are you Interested in working at a startup and taking on additional responsibilities?
• Contact Number
• E mail Id
• LinkedIn Id
• Full Address (Street, City, States, Zip Code Required)
• Notice period (in weeks)
• Current work authorization status
• Expected Salary
• Are you ready to relocate on your own expenses and work at San Francisco, California (Remote)?