[Hiring] Customer Success Manager @Worldly

Role Description

In this role, you'll join our rapidly growing Customer Success team, helping brands and retailers across Europe build and run world-class programmes for collecting and managing their ESG supply chain data.

Reporting to the EMEA Customer Success Lead, you'll partner closely with internal stakeholders across our Product, Education, and Customer Support teams to improve the customer experience based on insights from the field. You'll drive thoughtful conversations across our client services team, inspiring innovative solutions for our broader customer portfolio. This is a remote position based in Europe.

What You’ll Do

• Manage a portfolio of clients, actively ensuring they generate maximum value from Worldly's tools and services.
• Consult with clients to understand their context and challenges, and design world-class data collection programs that support their sustainability goals.
• Assess and monitor client programs to drive growth and improve performance.
• Champion a culture of customer success in which every interaction is an opportunity to solve problems and deepen the client relationship.
• Onboard and train clients, their supply chain partners, and other program stakeholders.
• Serve as the primary customer contact for supply chain program, providing strategic input on client challenges for account managers, and managing workflows between the client team and Worldly's customer support and product teams.
• Work closely with Customer Success leadership and team members to build and strengthen the wider Customer Success organization.
• Be flexible to work early or late hours and willing to travel globally to support Worldly's European client base.

Qualifications

• 3–5 years in a customer success or client services organisation.
• Hands-on experience with consumer goods and/or fashion supply chains.
• A background in sustainability.
• Experience in a fast-paced, high-growth technology/SaaS environment, with a talent for navigating ambiguity.
• Strong analytical skills and a data-driven approach to decision-making.
• Proven complex project management experience, with the ability to juggle multiple customer relationships at once without letting the details slip.
• Fluency across a range of technology tools, including project management or customer success software, Hubspot, Claude Cowork, Microsoft Office, and Google Suite.

Benefits

• Comprehensive benefits offerings. 100% employee premium covered by Worldly.
• Growth Opportunities
• Equipment Stipends
• Unlimited PTO
• Paid company holidays

Company Description

Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors.